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Features |
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Speed |
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The CodeRED dialing infrastructure is capable of placing far more telephone calls into an area than the typical city’s telephone infrastructure can accommodate. Therefore we believe it would be misleading to advertise our “theoretical maximum” calling capacities, as those rates could never be achieved by any single subscriber. In setting our clients expectations regarding calling speed we reference 1,000 calls per minute (60,000 calls per hour based upon a 30 second message) as this throughput can be realized for 98% of our client communities. For those communities that require faster calling throughput, or for those that cannot accommodate our standard calling speed, CodeRED ‘s port configuration can be custom set for each individual community to insure the best possible calling rates without creating network congestion. |
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Delivering messages to voicemail and answering machines |
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If a person does not answer the telephone, CodeRED’s patented RealCall technology will deliver the message in its entirety to voicemail and answering devices without looping the message. This unique CodeRED feature insures your messages are not truncated, a problem associated with less sophisticated automated dialing and answering devices. Messages that are delivered in their entirety eliminate call backs from residents who only heard a partial message... a critical advantage during times of crisis. |
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TTY/TDD Calling |
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The CodeRED message can be delivered in text format to hearing impaired individual’s TTY/TDD equipment. |
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Multilingual messaging |
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The CodeRED system provides the ability to record more than one message, to accommodate multilingual messaging. |
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Email and Text Messaging |
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High-speed email and text messaging capability come standard with the CodeRED system. |
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Launch from anywhere |
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CodeRED messages can be launched from any telephone! New calling areas can be created and selected from any PC with Internet access. Call out programs can be delivered immediately or prepared in advance for launch at a later date and time. |
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Cutting edge mapping tools |
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Utilizing proprietary mapping software, CodeRED subscribers access a map of their community to select the area to receive emergency messages. |
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Robust data capabilities |
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Emergency Communications Network (ECN) provides each client with a baseline calling database for their community. Any additional data can be obtained by the client can be merged into the calling database to further enhance accuracy (example: utility billing records or 911 data). ECN also makes it easy for residents to add their cell phone or other contact information through a residential update webpage. |
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Real time results |
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CodeRED allows subscribers to view, in real time, the status of every call.
The system reports whether the message was delivered to a person, an answering machine,
or if the call was not answered.
These reports can be sorted by various qualifications to help your community make decisions
during crisis situations.
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Simultaneity |
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CodeRED‘s robust multithread infrastructure offers a level of unmatched dialing capacity, as seen during Hurricane Wilma in 2005. During this one catastrophic event, CodeRED launched 1.7 million calls in one day and totaled 7 million storm related calls across 57 agencies. Each day CodeRED is used in communities nationwide to deliver emergency messages. |
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System redundancy |
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The stability of the CodeRED infrastructure is built upon triple redundancy. The ECN family of companies owns, operates and maintains its own equipment and dialers, which are collocated with our long distance providers in multiple “hardened facilities” around the country. As a result, CodeRED operates independently of, and without regards to, any situation that may exist with the business facilities or structures. |
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This section contains the following topics: |
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 Emergency Notification |
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Features |
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Benefits |
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